Privacy Policy

At City Lodge Care, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal details (name, phone number, email address, postal address)

  • Health or care-related information (only if voluntarily provided)

  • Payment or billing details (if applicable)

  • Website usage data via cookies or analytics tools

2. How We Use Your Information

We use your information to:

  • Provide and manage our care and support services

  • Respond to your enquiries or service requests

  • Improve our website, communication, and customer experience

  • Share updates, offers, or relevant service information

3. Data Protection and Security

We maintain strict data protection standards and store your information securely. Access is limited to authorized team members who require it to deliver our services.

4. Sharing Your Information

Your data will never be sold or rented. We may share limited information with trusted partners who assist in delivering our services, all of whom are bound by confidentiality agreements.

5. Cookies

Our website uses cookies to enhance user experience and analyze site performance. You can manage or disable cookies in your browser settings.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent to communications at any time

To exercise these rights, please contact us at:
📍 62 Bensham Grove Business Centre, Flat 4, CR7 8DB
📞 0203 488 9972
📧 Hello.citylodgecare@gmail.com

7. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on this page.